'Everyone's talking about this south Manchester restaurant, but when I went the service was all over the place'
Everyone has a bad night every now and then. The Gaijin Dumpling House had one the other night, it’s just a shame that when restaurants have one, it’s with a room full of people who want feeding. Hungry can turn to hangry pretty quick, a pressure that is rather unique to the hospitality business, and an unenviable one at that.
If things are going wrong in the kitchen - and you could see it unfolding as just a handful of orders started stacking up at the pass - communication is your friend. Don’t let people start to get grumpy. Read the room, pre-empt it and start speaking to people to let them know what’s going on. Offer a drink on the house, or cheaper still in Gaijin’s case, a bowl of prawn crackers to soften the blow.
Dishes do then arrive, and we’re told there’s a new chef and things are going slower than usual, something that should have been mentioned when we arrived over an hour earlier. We’re told we’ve got a bigger portion of squid than usual, but it doesn’t look particularly large, and that’s pretty much the sum total of the acknowledgement that perhaps tonight’s experience has been ‘suboptimal’ so far.
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