They're fixing the issues
Some of Bord Gais' customers were charged double the direct debit payment on their bills due to a banking “error”, while Electric Ireland has failed to send out bills to thousands of its customers.
“We apologise for this error and are investigating with AIB the cause so as to avoid any recurrence in the future. In some cases, this error has already been reversed.”Electric Ireland have also admitted to a billing error as it emerged that up to 11,000 customers have not been asked for a payment for months.
They said its billing glitch also saw “less than 1%” of its electricity customers affected by an “incorrect discount rate” being applied to some customers.
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