THOUSANDS of British Gas customers have faulty smart meters which will take months to fix. Around 4,000 customers are affected by a glitch which means that they can’t see how much they’…
When you make a complaint, make sure you follow this so they have the information they need to resolve the issue.British Gas customers wishing to make a complaint can do so online or by phone.direct debitBritish Gas customers can also complain by letter by writing to Complaints Management Team, PO Box 226, Rotherham, S98 1PB.If it doesn't or you're not happy with the response, you can take the firm to the Energy Ombudsman.
You must also have received a so-called deadlock letter, where the provider refers your complaint to the Energy Ombudsman.The Energy Ombudsman then bases its decision on the evidence you and the company submit.
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