On Tuesday, as temperatures rose into the lower 90s in the metro area, Xcel took complete control and locked thermostats because of an “emergency situation.”
allow Xcel to control their “smart” home thermostats during hot summer days when demand for electricity and air conditioning is at a peak.
Typically, program participants “have the ability to opt out of control events at any time,” according to an Xcel description on its website. “This was a very unique circumstance where we had to call this,” said Emmett Romine, vice president of customer solutions and innovation with Xcel. More than 22,000 Xcel AC Rewards customers were locked out of their smart thermostats for hours on Tuesday,. On social media, dozens of Xcel customers complained about the experience, with some reporting home temperatures as high as 88 degrees.
Impacted thermostats on Tuesday were locked in a “plus four-degree offset,” Romine said. So, if a customer had the thermostat set turn on air conditioning at 78 degrees, it locked at 82 degrees.
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