Top five most complained-about financial products or services during the last year
Complaints from current account customers about scams and claims from credit card holders that lending is unaffordable are among the most common issues seen by the financial ombudsman over the past year.
Between April 2022 and March 2023, the ombudsman received 165,149 complaints, slightly up from 164,560 complaints in 2021/22. It upheld just over a third of the complaints it resolved in consumers' favour, compared with 34 per cent in the previous financial year. The service also said it received an increase in complaints about car and motorcycle insurance, which were largely due to delays to claims being paid out.
Top Money Stories Today Abby Thomas, chief executive and chief ombudsman of the FOS, said: "Over the past year, the Financial Ombudsman Service continued to help hundreds of thousands of customers who had problems with financial businesses on issues across banking, lending, insurance and investments.
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