Transportation Secretary Pete Buttigieg has called on 10 of the biggest U.S. airlines to help stranded and delayed passengers.
has called on 10 of the biggest U.S. airlines to help stranded and delayed passengers.
He told airlines to adopt customer service plans that guarantee support to passengers facing travel problems, such as meal vouchers for delays of three or more hours. Airlines should also provide lodging accommodations, Buttigieg said, to passengers who need to wait overnight for a new flight.What they're saying: "
The message to the airlines is that you’ve got to make it easier for passengers to understand their rights," Buttigieg toldState of play: Air travel has been difficult for Americans this summer. Thousands of flights have been delayed or canceled, a trend that has continued through the beginning of August,Around 24% of all U.S. flights were delayed in the first six months of 2022, and 3.2% have been canceled, Buttigieg noted in the letter.
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