Travel Question: What’s in a name, when my passport and e-ticket differ?

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Travel Question: What’s in a name, when my passport and e-ticket differ?
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  • 📰 The Independent
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Have a question? Ask our expert Simon Calder

I have booked a flight from Heathrow to Bangkok and an onward connection to Koh Samui through an online travel agent. When the e-ticket was emailed I noticed that I had made a mistake with my first name. It says “Steve”, but my passport says “Steven”. I immediately contacted the agent, which told me that I would have to cancel the whole ticket without a refund and buy another one, and by the way the price had gone up by £200.

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