Dollar cancels Vivian Everhart’s rental when she tries to swap out an unsatisfactory car. Can she get a refund from the company, or does she have to pay for a car she couldn’t use?
I recently booked a rental car with Dollar through Priceline. My car did not have a front or rear license plate, so I had to bring it back to the rental location that night.The second car Dollar gave me was not the size I reserved. It was too small to accommodate my passengers. The following day, I finally got Dollar to agree to give me the vehicle I had booked, a midsize SUV.
I have been talking to Dollar and Priceline for the last two weeks, attempting to — at the very least — get a refund for the days I couldn’t use my rental. Both of them keep telling me they do not have my money and that the other entity owes me a refund. I have tried disputing the charge with my bank, but have not received any help.You should have gotten the car you reserved from Dollar. Instead, they handed you the keys to a rental without plates, and then canceled your next reservation.
If the first vehicle has to be replaced for whatever reason, you should be sure the new car meets your specifications before you accept it. If you had just said “no” to the second rental, you also might have avoided this problem.
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