UK's NS&I extends Atos contract as procurement drags on
National Savings & Investment has extended its contract with French IT services and outsourcing provider Atos as the UK state-owned bank's struggle to find a replacement continues.
Last year the bank – an executive agency of the UK's Chancellor of the Exchequer – went to market with nearly $1 billion in contracts aiming to replace Atos, which was set to see its contract end in March 2024, according to procurement documents published at the time. Last week, a spokesperson for NS&I toldthe procurement was in its “advanced stages” and winners would be announced in due course.
“We began a competitive procurement process in 2021 as part of a transformation programme to switch from a single outsource provider to a multi-provider model. To ensure we maintain delivery of services to our retail savings customers while we complete the switch to a multi-supplier model, we have exercised an option for Atos to provide operational continuity through to March 2025. Atos manages NS&I’s sales processing and customer servicing, together with IT and infrastructure services.
NS&I serves around 25 million people and manages funds worth £202 billion . It is best known for providing Premium Bonds, a form of investment that also offers winnings under a lottery system, an approach designed to persuade people to accrue long-term savings which dates back to 1956.
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