Users complain over UK state-owned bank's services as Atos eyes the exit
The UK National Savings and Investment bank is being bombarded with complaints over failing online security and authentication features which customers say have locked them out of their accounts.
“The new website authentication system is completely broken. I enter my details and 2FA code but still get stuck in an endless loop of login > enter code > back to login > enter code > back to login,” one customer said this week onOver the past month, many more have complained the system was not working. “Locked out of account because NSI didn't send 2nd level confirmation text,” said one customer in April.
Atos currently provides its core IT services under a deal set to close on 31 March 2024. Its replacement is being procured in chunks which in total are worth nearly $1 billion .
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