VIRGIN Media has gone down leaving hundreds of customers without internet. Customers across the country have been reporting not having access to the internet this afternoon. There have been more th…
Tens of thousands of internet users were affected by the widespread outage.Am I entitled to compensation?
You may be entitled to compensation if you have suffered issues with your internet, call or mobile services.We've asked Virgin Media if there's compensation available for TV customers and we'll update this page when we know more.phone services are not repaired after two full days of no service. They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice, plus you'll get £5 for each calendar day delay to the start of the new service.If you're a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you're without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic - you need to ask your provider.
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