VIRGIN Media has gone down for thousands of customers as households struggle to get online. Around 1,500 people are reporting issues with their broadband, according to outage complaints tracker Dow…
How do I check the Virgin Media service status in my area?You can visit theTo find out if there are problems in your area, just enter your postcode.If you're suffering issues with your internet, call or mobile services you may beWe've asked Virgin Media if there's compensation available for TV customers and we'll update this page when we know more.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service. They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice, plus you'll get £5 for each calendar day delay to the start of the new service.If you're a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you're without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic - you need to ask your provider.
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