The FTC is going after “dark patterns,” too.
to the Federal Trade Commission to settle charges that it created an artificially burdensome process to cancel the service that included hidden termination fees.
Additionally, the FTC claimed Vonage purposefully hid the cancellation number on its website, limited the hours these cancellation calls were available, and failed to contact consumers who left callback numbers. “Vonage made it easy to sign up but much harder to cancel, sometimes trapping consumers in an endless loop of call transfers,” FTC Chair Lina Khan said in a statement on Twitter Thursday. “In some cases Vonage kept charging customers, or hit them with hidden early termination fees.”
Dark patterns and “junk fees” have been a focus of consumer complaints over the last few years, especially in online ticketing services like Ticketmaster. Earlier this week, over 11,000 Taylor Swift fansto investigate Ticketmaster for consistently abusing its “market power to screw over concert-goers, sports fans, artists, venues, and other ticket companies.”
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