'We were left stranded after our flight home from Mexico was cancelled – we’ve had no compensation'
But it was adamant notification of the flight change was given well in advance. You insist it was not.
The only notification you got was about a delay of just over an hour to your outgoing flight, which wasn’t a problem for you.With the short notice for such a significant delay on the return leg, this looked to me like an open and shut case and the airline should have coughed up £520 to each of you. That is the amount airlines are meant to pay if a long-haul flight of more than 2,175 miles is delayed by four hours or over.I pointed this out to KLM.It agreed you should also be reimbursed for your food costs.In total, KLM gave you £1,103.
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