The airline said the cancellations and delays were triggered by bad weather and air traffic control issues.
Jillianne told KVUE the car reservation service at the airport did not initially offer them a same-day rental. After explaining their situation and persisting, management ended up going back on their comments and the women were able to rent a vehicle on the same day.
As of Sunday afternoon, the group said they had not received communication from Southwest about the cancellation—they only found out after they had checked the app. They also said they called the airline but couldn't get through to anyone.The airline said in a statement to KVUE on Sunday that the cancellations and delays were triggered by"weather challenges" at the airline's Florida airports at the start of the weekend and air traffic control issues in the same region.
"With fewer frequencies between cities in our current schedule, recovering during operational challenges is more difficult and prolonged.
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