Three numbers you hope to never need: 911. However, at that moment when you do, you’re not likely thinking about where that call is being answered or by whom.
There is a Bexar Metro Emergency Communication Center in far north San Antonio, though the organization doesn’t like to advertise the exact location for safety purposes. Inside what looks similar to a NASA mission control center , there are call-takers for the Bexar County Sheriff’s Office and the San Antonio Police Department.
If there is a fire or someone needs an ambulance, Jennifer said, “we don’t ask any questions first. We get fire on the line immediately.” “She was calling for help for mental health. And while she was on the phone, you heard the gun go off. You heard her scream,” Jennifer said. “To hear what was going on in her screams; those things never come out of your head.”That pain comes with a purpose.
“It could be a robbery in progress, a shooting in progress, a rape in progress,” she said. “Those types of calls, of course, they’re code 3 and they’re our number one priority to get officers out there.”They dispatch officers that work out of those substations based on where an emergency is located.A teen boy had shot himself in the hand. The caller said it was on purpose.
“Our primary job is to provide the resources necessary for the 911 system to work from the time a caller dials 911 to the time a call taker receives the call,” said Zelenia Alvarez, Bexar Metro Director of Engagement and Education.
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