The show was postponed twice during the pandemic and Hertel finally made it to the theater last May, but she couldn’t get in with the printed ticket information she had.
Hertel said Mathis was great, but her experience trying to get reimbursed from Viagogo was not.
The company originally agreed to refund her credit card but didn’t, and wouldn’t mail her a check, Hertel said: “Then it was, the only way you're going to get your money back is either through Paypal or a bank transfer. And you go through these steps to set your account and this is the only way we will do it.”
“We are disappointed to hear that Ms Hertel was not able to enter the Johnny Mathis concert, due to the venue’s decision to decline her ticket despite having a valid ticket in hand - it’s an incredibly unfair practice employed by some venues that only harms the fan. After we made contact with the company, Hertel felt comfortable giving Viagogo her bank information and she received a $200 refund.
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