Where did all the secretaries and support staff go? via IrishTimesBiz
The savings from cutting support staff are easy for organisations to calculate, while the costs of lost productivity across the rest of the workforce are hard to measure. But that doesn’t mean they should be ignored.
“I’m not trying to suggest any of this is ‘beneath us’, it’s all important and necessary, but we used to have well-resourced business support, admin and HR roles that did all this – and did it well,” he says. “Every hour we spend doing this is an hour we’re not spending doing what we’ve trained for and are being paid well for.”
Some workers are so frustrated they have tried to recreate the old system of dedicated support staff at their own expense. I know of one person who offered to split the value of his expenses with a junior staff member in exchange for submitting them for him.Self-service can also work well sometimes. Plenty of people like to book their travel themselves, for instance. Complex systems have tended to get better over time, too.
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