Getting caught up in a blame game is counterproductive as it distracts from understanding what went wrong and puts too much focus on personalities
Boards and executive teams can also be so focused on battling short-term crises or setting out a longer-term strategy that they fail to spend adequate time finding out the specifics of what is going, or has gone, wrong.
An admission of failure is the first step to analysing, unemotionally, how something went wrong and how to improve. It is also a time to understand which organisational structures proved a help or hindrance and which capabilities were absent within an organisation and at a competitor’s. Just as the US military developed an after-action review, Reeves said, this process can help embed learning from a period of acute stress.
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