Simone Matthews is a big Westlife fan and was looking forward to last Friday's gig at the SSE Arena in Belfast.
A woman has told of her nightmare experience at a recent Westlife concert, saying it was a "constant reminder" of her disability.
Speaking to Belfast Live, she said: "The tickets I received were for the ground floor, with entry by door 2,. We queued from 5.45pm until the doors opened at 6.30pm. "The concierge staff were unhelpful and dismissive of the situation. I kept trying to explain to them that personally I know my body I know my limits and I would manage on the ground floor and I was shut down every time."
"He commented that these weren't good seats and he would see what he could do. He returned a minute or so later and apologetically explained that seats at door 4 were the best he could do. "I understand with computers and stuff sometimes there are glitches in the system, but at the end of the day if no wheelchairs are allowed on the ground floor, there shouldn't have been tickets for wheelchairs on the ground floor.