Laura Lao posted the CCTV footage of the theft on Twitter where it has gained viral attention.
"I couldn't sleep that night," she explained:"On Sunday morning I went to the police station. There were two policemen there."
In tears, Lao says she asked if the police would go with her to retrace her steps and try to find more information. But she claims the police said that they couldn't help immediately:"[They said] the thief left and can be anywhere in London now," recalled Lao:"[They explained] we can't send police with you, they won't attend today. Please wait."
Amid her fears over cataloging the incident, Lao asked to send extra details, including in an email. Lao included pictures of the items and their boxes with the serial numbers, the CCTV footage and any additional information she could think of. Sergeant Phil Rowe said:"Any instance of personal theft and robbery is taken extremely seriously and inquiries are underway to identify those responsible for this incident."and try to find the thief by herself:"Fortunately, I got lots of help from nice people," she said.
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