'It is an emotional rollercoaster.'
A spokesperson for X Factor told the BBC: "Duty of care is of the utmost importance to us, and we always take contributor welfare extremely seriously.
"During the 2010 series of The X Factor, there were robust measures in place to ensure everyone involved in the making of the programme was supported throughout their experience and beyond including a dedicated welfare team made up of psychologists, doctors, welfare producers and independent legal and management advisors with no time limit on aftercare once the show had aired.
"These measures were under constant review, and we have always been proactive in adapting and updating them for future series to reflect the requirements of the show."
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