“I called 511, 311, 911, everybody and nobody could help me. I was so helpless,” the tourist said.
G.N.Miller/NYPost
The phone fell over and through the metal grating after she tried to balance it with a pocket socket.Hicks, the determined tourist, was not willing to leave the Big Apple until she retrieved her cellphone.She finally went back to the MTA booth again pleading for help and even changed her Sunday flight to Monday morning to give her more time.“When [MTA workers] finally showed, they’re like, ‘It’s been here since Friday, why did you not call us?’ I was like, ‘I tried.
The MTA said employees were able to open the grate and retrieve the phone around 10 a.m. between 46th and 47th streets.The phone was retrieved by the MTA on Sunday.“This story exemplifies what NYC Transit workers are all about – responding to the call of duty day in and day out,” MTA New York City Transit President Richard Davey said in a statement. “I am pleased that there was able to be a good resolution to the incident and I know the employees were as well.
Hicks said the replacement phone she bought over the weekend would likely be offloaded on a resale website once she gets home.
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