Angry Royal Mail customers complain of being shortchanged for new stamps that never arrived

👉 Royal Mail customers have accused the business of short-changing them for stamps they sent in to be swapped for barcoded replacements that never arrived

The postal service said it aimed to process applications within seven working days, and that the new stamps are sent by first-class mail. But some customers have reported long delays and questioned why their stamps have failed to arrive.

“We sent off our stamps to be replaced with the new ones [but] you have sent back completely different stamps to what we sent so we have to now buy extra postage to send large letters,” musician Sarah-Jane Morris said. She added that she suspected the scheme was “a sneaky way to make money”.

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