Dublin Bus and Go-Ahead faced performance-related deductions of €4m and €761,000, respectively, for first three quarters of 2024
Ghost buses refer to services scheduled to arrive at a particular time only to vanish from a screen display, or suddenly appear as cancelled, leaving passengers stranded. Photograph: Alan Betsonwere hit with financial penalties of close to €5 million last year over performance standards failures, as passengers have recently complained about “ghost buses”. imposed deductions of €4 million on Dublin Bus and €761,000 on Go-Ahead for the first three quarters of 2024.
There have been complaints about “ghost buses” in recent weeks, in particular in relation to Go-Ahead routes. “Ghost” or “disappearing” buses refer to services displayed on real-time, on-street screens and on the TFI mobile phone app, saying a bus will arrive at a certain time, only for it to vanish from the screen/app or suddenly appear as cancelled.
“The contention that in overall terms and compared to other operators, Go-Ahead Ireland services do not meet the standards required, does not stand up to scrutiny,” an NTA spokesman said. The issue was raised when the Dáil resumed on Wednesday, where Fianna Fáil TD John Lahart asked the Taoiseach whether he agreed that the previous minister for transport did not take a “sufficient enough hands-on approach” with the NTA to “listen to the criticisms of the public and to communicate with them properly”.
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