This news article contrasts two customers' experiences with Eir, highlighting the significant differences in their interactions with the company.
Peter from Dublin shares his frustrating experience with Eir . He closed his broadband and mobile accounts in June 2024, returning the modem to Eir as instructed. Despite numerous calls to Eir , assuring him the accounts were closed, Peter continued to be debited for services he no longer used. He expressed his frustration, stating that the situation was negatively impacting his credit rating.
He felt trapped between ensuring his bank didn't pay Eir anymore, potentially leading to arrears, and enduring the persistent unauthorized deductions. Eir responded to Peter's complaint, acknowledging a technical issue that prevented the proper termination of his account. They apologized, confirmed that the issue was resolved, and assured Peter that his account was now closed.Mary O'Sullivan, a loyal reader of Pricewatch, shared a contrasting experience with Eir. Her internet, television, and landline services stopped working. She contacted Eir's dedicated support line for older customers and received prompt assistance. A helpful representative restored her internet and television services. Eir subsequently sent text messages apologizing for the delay in fixing her landline and assuring her they would resolve the issue. On December 2nd, an Eir engineer named Shane contacted Mary and visited her home the same day. He replaced cabling and explained that further work on exterior cabling would be needed, promising to return the next day with a colleague. True to his word, Shane returned on December 3rd with his colleague, successfully fixing her landline and restoring her internet and television services.Mary was impressed by the responsiveness and expertise of the Eir staff she interacted with. She particularly commended Shane for going above and beyond his expected duties to ensure all her services were working flawlessly. Mary expressed her gratitude for Eir's excellent customer service and their commitment to resolving her technical issues
Eir Customer Service Broadband Mobile Technical Issues Account Termination Disputes
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