A reader shares her never-ending story of returned clothing and the ongoing pursuit of a refund
‘I had a bet on four horses. Incredibly, three came in. I paid off my student loans with the winnings’While here never-ending story starts in June, it really kicks off a month later.
She immediately responded to say that Dunnes “now had my parcel and my money for almost two months, that I had done all that was required of me as a consumer. I reminded them that the An Post receipt does not indicate a weight as it is a flat fee of €4.95 as per the arrangement between An Post and Dunnes”.
She heard nothing. so emailed again on August 12th. Two days later she received a response saying the Dunnes online team was “currently reviewing this return with An Post and we will update you shortly”. So Sarah wrote back, saying the response was “completely unacceptable, as you know. The commercial contract is between Dunnes Stores and An Post as Dunnes Stores reached an agreement to provide returns postage at a flat rate of €4.95 to consumers like myself. This is not my issue. You are well aware of this”.
“I purchased a returns label through the suggested method according to Dunnes Stores’ Returns Policy: via the Click and Post Shopping Returns with An Post. I attached the labels to the outside of the parcel and the parcel was accepted and scanned at the post office.
Cost-Of-Living Dunnes-Stores An-Post Consumer-Protection
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