Overall, the 4,395 complaints in 2023 saw an 8.3% increase compared with 4,058 complaints in 2022, which continues an overall upwards trend over the past decade
A dead mouse in a punnet of strawberries, a snail in a tub of coleslaw and worms in frozen dumplings were just three of the thousands of complaints received by the Food Safety Authority of Ireland in 2023.
Poor hygiene standards were most frequently reported in 2023 which included complaints about staff not having hair covered during food preparation; toilets being dirty; staff handling food and cash with the same gloves; food unprotected from contamination ; bins outside overflowing and attracting animals; dirty fridges; food not being stored correctly; visibly dirty premises; and rodents spotted.
Other complaints regarding unfit food cited meats not cooked completely; food that smelled/tasted off; food sold past their use-by dates; and mould on foods. “Our online complaint form continues to be a valuable resource enabling the public to contact us with their food safety complaints. It is crucial for food establishments to maintain high standards of food safety practices, and reports made by the public greatly assist Environmental Health Officers, veterinary and agricultural inspectors, sea-fisheries inspection officers, and laboratory staff in their work.
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