An elderly woman who suffers with memory issues was sent a letter by her energy provider claiming that her bill was to increase to almost €7,890 a month.
Sylvia Dea, aged 78 and from County Durham in England, was spared the shock of seeing that figure thanks to her son Jon who was appalled when he came to help her with the bills.READ MORE:WHO advises of six scenarios where masks should be worn in Covid guideline update
A spokesperson for British Gas said: "We’re sorry that we made a mistake when calculating Mrs. Dea’s bill. "We had an opportunity to resolve this sooner when Mrs. Dea’s son called us and are sorry for any distress this may have caused." “If she picked that letter up in a moment of very good clarity and read through it she could have had a massive reaction and no one would have been there to deal with the consequences.
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