Feargal Quinn: Pioneer, shop floor enthusiast and one-time bingo caller

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Feargal Quinn: Pioneer, shop floor enthusiast and one-time bingo caller
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Man behind the Superquinn chain believed his customers should want to come back

Other innovations included the establishment of playhouses to occupy the young children of his customers and SuperClub, the first loyalty scheme of its kind in Ireland.

Quinn’s media profile is almost as long-standing as his retail business. In 1968, almost three years ahead of decimalisation, he wrote for The Irish Times about how shopkeepers should begin preparing for the change. By 2010, he was an iPhone lover with his ownHe believed in spending time on the shop floor, at one point manufacturing tie-pins bearing the acronym “YCDBSOYA”, or “you can’t do business sitting on your armchair”.

Male executives who told him their wives always did the shopping “missed the point”, according to Quinn, who thought all managers should sample the customer experience, even if they did so only once a month. Outside the retail world, his biggest public role in the pre-Seanad days was the decade he spent as chairman of An Bord Poist . In his memoirs, he wrote that he was motivated to take the position by the fact his father had met his mother at a post office inLeinster-bound Superquinn held its own throughout some tough economic periods, as Quinn explained later. When the company began, “the economy was very poor”.

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