A gaming director who reached out to customer service reps over issues with her When We Were Young tickets claims she was harassed, called a bitch, and sent explicit photos
hat began as an aughts emo kids’ fever dream of a festival is shaping up to be a shambolic mess that TikTokers have already dubbed Fyre Fest 2.0. And for one woman, the When We Were Young Festival in Las Vegas has already turned into a nightmare.
Amaya isn’t the only one harboring doubts about the professionalism of the festival organizers. Skepticism arose when the news broke that some of the biggest names of Myspace’s 2000s heyday were gathering for one day and one day only—Oct. 22—at the Las Vegas Festival Grounds.
But due to the frenzy over the fest, tickets for the initial Oct. 22 date quickly sold out, so Amaya placed herself on the waitlist for five GA+ tickets. After overwhelming demand, organizers said they’d be adding a second day on Oct. 23. Then on Monday, they announced a third day on Oct. 29. Amaya says that she tried to contact Front Gate Tickets, an Austin-based firm whose other clients include Austin City Limits, Lollapalooza, Outside Lands, and Rolling Loud, through its various online links but ended up being bounced around to different pages on its website due to its poor site navigation.One message she sent on the website allegedly returned an automated response that stated the email address was no longer active, redirecting her to fill out another form.
“I was like, ‘I don’t want to go on the 29th, can we just cancel,’” she recounts. “I guess because I interrupted him, the dude was like, ‘Ah, you fucking bitch.’ He went from zero to 100, 180-degrees the minute I wasn’t clearly gonna take his ‘It’s great [spiel].’ He just started berating me for a while.”
Minutes later, Amaya says the male customer rep called her cellphone. “We thought you’d enjoy the dicks at least,” he is heard saying.
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