Family trip to Belfast tarnished after paying a premium, only to be told when they got on board that there was no first class and no catering
A reader called Catherine’s plans for a swanky day out for herself and some of her family last month were derailed as a result of an unexplained and unannounced change imposed byas “very frustrating and disappointing”, with the frustration and disappointment made that little bit worse because her trip came hours after “improvements to the service were widely reported in the media”.
‘It’s been 120 days and counting and Aer Lingus still hasn’t refunded me $1,953 for my cancelled flight’ She was less than pleased and still out of pocket, having paid for a service she did not get. “I feel Iarnród Éireann are just running down the time and hoping I will go away – I will not. Aside from the upset and disappointment caused for our midterm trip, I now wonder they continue to advertise and sell services they do not intend to supply?
“As the train was one of our Intercity railcars, and not an Enterprise train, it’s clear the customer understood that this was not actually first class , particularly in the absence of in-seat dining.
Cost-Of-Living Irish-Rail Belfast
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