While on holiday in Lanzarote, I fell ill and passed out. I was taken to hospital where over the following three days I went from intensive care to having a pacemaker fitted.
While on holiday in Lanzarote in May last year, I fell ill and passed out. I was taken to hospital where over the following three days I went from intensive care to having a pacemaker fitted, before being discharged.
It stated: ‘Having looked at your medical report we note that you were unwell for three days and could have contacted the medical assistance team within those days. Therefore, the underwriters have advised that your claim settlement will be limited to £500 as you did not contact the assistance team as per your policy terms and conditions.’
To your mind, and mine, you made contact the moment you were out of danger after being treated for an irregular heart rhythm and having the pacemaker fitted. Surely that was soon enough. A Zurich spokesman says: ‘We are very sorry for the challenges and the delays that our customer faced when trying to make a claim on her travel insurance policy. We have now carried out a full investigation and can confirm she was incorrectly informed that she did not have a valid claim. This was due to a miscommunication between claims handlers.’
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