A Colorado pet crematorium admits to a period of delays but says operations are back to normal after 'hiring additional staff' and installing new equipment.
COLORADO SPRINGS — For Jeremy DeWall, his dogs are like children to him. DeWall has had three of his dogs pass away within the last year."Tommy, he was kind of the goofball. Everybody called him the gentle giant."
DeWall says he used the same provider for his two dogs who passed away before Tommy and had their ashes back from the crematorium within one week.After just over two weeks, DeWall decided to call Lasting Paws to ask about Tommy's ashes. He claims the employee he spoke with was"short" with him and eventually asked when exactly Tommy was supposed to be cremated after learning his dog's body was still waiting at the crematorium.
The next day, DeWall decided to go down to Lasting Paws in person to ask about Tommy, but he says when he got there he could see inside the building where cremations take place and claims there were"piles" of blue and black trash bags. After speaking with staff members, DeWall determined that he believed the trash bags he saw were dead animals waiting to be cremated.
Unfortunately, as with most businesses throughout the United States, we experienced labor shortages here in Colorado Springs, causing some service delays. Upon learning of the delays in Colorado Springs, we took immediate action to resolve the situation. We have focused on hiring additional staff, and with the installation of our new equipment, we are now operating at normal service levels, meaning the prior delays have been resolved.
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