Leeds City Council apologises as the Housing Ombudsman criticises its handling of a water leak.
"Severe maladministration" by a council left a tenant living in damp conditions for more than two years, an ombudsman has ruled.
The ombudsman said when the resident first reported the water leak in 2019, the landlord stated it would later replace an extractor fan in the bathroom and make multiple repairs to the kitchen, including installing new worktops and cupboards. Internal emails show the landlord did not action the major repairs. When contractors did arrive, they were only tasked with removing units and fitting thermal boarding, which the resident refused as he did not believe it would fix the problem, the ombudsman said.
The inspection found many of the problems from the initial complaint were still unresolved, said the ombudsman. While the landlord notes that the repairs were then completed following this inspection, they do not appear in any records and the resident later told the ombudsman that several jobs were outstanding.
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