Renters could be owed thousand of pounds compensation over social housing issues – how to claim
Social housing landlords must fix a repair within a set timescale.Emergency - to been seen within a few hours.Routine - this can be a bit longer and usually varies between landlords
Richard said: “We are seeing rising reports of disrepair in social housing with issues not being fixed or residents experiencing excessive delays.Neighbour problemsMany social housing residents may not know that these issues should be tackled by their landlord.Richard said: "Disputes likes noise nuisance can be complex and protracted and the Ombudsman can investigate to see if the landlord has taken residents concerns seriously and acted fairly.
The Ombudsman said it has seen a significant increase in heating and hot water cases, with 1,600 complaints received in 2021/22 and 1,491 received up to February this year.Estate management includes things such as as cleaning and repairs of communal areas, boundary issues, grounds maintenance, parking, and the general use of communal areas.
"Landlords have obligations to keep these spaces well maintained and clean so should be regularly visiting these areas to ensure they are up to standard."Before lodging a complaint with the Housing Ombudsman, you must first let your landlord know that something is wrong.
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