JUST IN: Southwest Airlines says it expects to return to normal operations Friday after more than 13,000 canceled flights over the holidays
It is likely that far more than 1 million passengers have been affected. Southwest has canceled more than 13,000 flights since its meltdown began on Dec. 22. Its planes have 143 to 175 seats and were likely nearly fully booked around the Christmas and New Year’s holidays.Other airlines are back to full strength. Delta, American and United together canceled around 30 flights by late morning, according to tracker FlightAware.
Southwest has acknowledged that it has inadequate and outdated technology that can leave flight crews out of position when bad weather strikes. “I do think the scale and the growth of the airline got ahead of the tools that we have,” he said. “No fault of anybody — takes investment — and we’ll get all this done.”
Thousands of customers have been unable to reach the airline this week, as Southwest's phone system was overwhelmed. Pilots and flight attendants also reported being put on hold for hours.
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