When Cardiopulmonary Resuscitation (CPR) is administered out of the hospital by lay persons, it is associated with a two- to four-fold increase in survival. Bystanders may obtain CPR instructions from emergency dispatchers, but these services are not universally available and may not always be utilized. In these emergency situations, artificial intelligence voice assistants may offer easy access to crucial CPR instructions.
Researchers at Mass General Brigham, New York's Albert Einstein College of Medicine, and Boston Children's Hospital investigated the quality of CPR directions provided by AI voice assistants. They found that the directions provided by voice assistants lacked relevance and came with inconsistencies.
Nearly half of the responses from the voice assistants were unrelated to CPR, such as providing information related to a movie called CPR or a link to Colorado Public Radio News, and only 28% suggested calling emergency services. Only 34% of responses provided CPR instruction and 12% provided verbal instructions. ChatGPT provided the most relevant information for all queries among the platforms tested.
Based on these findings, the authors concluded that use of existing AI voice assistant tools may delay care and may not provide appropriate information. Limitations to this study included the asking of a small number of questions and not characterizing if the
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