Three major energy providers pay over 100,000 customers after blunders
It is expected the new set of standards will be crucial this year with more customers predicted to switch providers.
Neil Kenward, director for strategy at Ofgem, said: “Ofgem introduced these standards to make sure customers get the service they deserve when switching energy supplier. "Our rules mean that where energy companies drag their heels, customers are automatically compensated."As the energy market starts to recover, we’ll likely see a return to more switching, and this action is a reminder to suppliers that they need to make switching as easy and convenient as possible for their customers, and where they cause undue delay, pay compensation swiftly."These are forecast to drop from July, when the Government's energy price guarantee is stopped.
But you won't qualify for the payments unless you hit certain criteria, including being on benefits and over a certain age.- which was recently extended until March 2024.But, most of the time it comes in the form of a direct bank transfer or vouchers.
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