She reported strange credit card transactions, but her provider says she is not entitled to a refund
will be wearily familiar with the endless stream of calls and text messages from scammers that flood their phones. But what if some of the messages simply never arrived and were instead diverted elsewhere by criminals so they could have free reign over their victims’ finances for longer?under the MBNA name.
She says that on both occasions when she called Avant Money that weekend she was told their fraud unit would make contact on the Monday. On that call Una was told that on November 15th at around 9.20pm an e-wallet was downloaded to “a device” with her credit card. Avant said two automated messages had been sent by the bank to Una’s mobile number – one asked her to confirm she had downloaded the e-wallet and the second one had a one-time security passcode.
“Avant sent me an email to which I replied to confirming that I had gone to the guards and that I had not received the two text messages,” she writes. Avant said that due to the two text messages they sent to my number I was fully liable. But as a gesture of good will and because I have been a customer for over 20 years they would take €500 off the amountUna says that when travelling she would sometimes put her credit card into her pocket along with her phone as she reckoned it was safer than bringing a bag or wallet out with her.
On December 23rd she dropped the phone in to gardaí and on the same day heard from Avant again, who said that “due to the two text messages they sent to my number I was fully liable. But as a gesture of good will and because I have been a customer for over 20 years they would take €500 off the amount.”
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