Where exactly did the customer install the software?

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Where exactly did the customer install the software?
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You're asking us where you installed the software? oncall

Our story is told today by a reader who wished to be called"F Hop Smith", and we will simply refer to as"Smith" since that is not his name and we have been to too many drinking dens called"Hopsmith" over the years.A former programmer from a different era, he was a fan of accurate documentation, something that would later prove significant.For the uninitiated, an ISPF was effectively a front-end to the command line.

We're not sure who are the more frightening: Windows obsessives or Apple fanatics, both of whom will be shrieking that the latest incarnations of their beloved GUIs are far more than mere front-ends, but Smith's explanation stands. But back to the story."We sold the product to a customer," Smith went on,"The initial / normal 'your documentation sucks' calls had subsided & the lawyers hadn't called, so this was a signal that things were good."Erm. No. Of course not. The days of vendors slurping sensitive telemetry were a long way in the future at this point. As Smith pointed out,"That is NOT the sort of detailed internal information a vendor expects to be involved with.

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