Frances Maguire was left out of pocket after the airline failed to address the issue – until Pricewatch intervened and prompted a refund
Frances Maguire contacted us last week to say that, despite the assurances from the Ryanair spokeswoman, it was 'not dealing with the issue for me'. Photograph: Fran Vealecancelled flights to and from airports across Europe in the dead of night and alerted passengers of the changes via email. More than 12 hours later it started sending them follow-up emails announcing their flights were not actually cancelled at all.
Frances Maguire contacted us last week to say that, despite the assurances from the Ryanair spokeswoman, it was “not dealing with the issue for me”.‘Have I any rights at all?’ Virgin leaves one customer without broadband and chases another for two cent She says that the travelling party had accommodation confirmed “so I had no alternative but to book with Aer Lingus. I rebooked with Aer Lingus for the same dates at an additional cost of €112. I had been told in Ryanair’s email that a refund option would get my money back on completion of the refund claim,” she says.
Frances did as she was instructed but ”of course it was rejected as the flight was not cancelled. After hours of talking to chat bots, an agent/bot eventually said somebody from the refund section would contact me within 48 hours. That was on November 22nd. They did not come back to me.
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