Claims survived for hours as Dublin office scrambled to find ‘Burmese guy’ to review content
Buddhist monks in downtown Mandalay, Myanmar's second largest city, where riots between Buddhist and Muslim groups have erupted in the past. Photograph: Brenda Fitzsimons / The Irish Timesin Myanmar remained online for hours after delays reaching the one “Burmese guy” in the company’s Dublin office who could understand the content, a new book claims.
Ms Wynn-Williams’s book Careless People highlights the central role of Facebook’s operation in Ireland in the monitoring and moderating content on a vast social media network used by more than three billion people worldwide.Irish government gave Facebook a ‘special phone’ in case of problems, former executive claimsShe devotes a chapter to the malign influence of dangerous Facebook posts in Myanmar, the southeast Asian country controlled by a military junta.
Ms Wynn-Williams received an email saying the junta wanted Facebook to remove the disputed posts because they were causing violence – “riots are ongoing, Buddhist mobs are attacking Muslim shops, people are dying”. The contractor was offline so the senior official phoned him. “The Burmese contractor is at a restaurant and I’m told he’ll go home and ‘should have access to a PC in fifteen minutes’. He’ll comb through the posts to try to see what is being said, and if we would action it or not.”
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