A Ryanair passenger's frustration went viral on TikTok after she was charged a hefty sum for check-in, exceeding the cost of her flight ticket. The incident sparked a debate on social media about the airline's policies and customer service.
A Ryanair customer, identified as Bex, expressed her outrage on TikTok after being charged £55 (€66) for check-in on a flight that only cost £32 (€38). Bex recorded a video at the airport while on hold with Ryanair for 20 minutes, struggling to get her phone through the scanner. She lamented the situation, stating that she still hadn't reached a representative despite trying two phone numbers.
Bex attributed her predicament to a lack of email reminder from Ryanair for online check-in, which she should have completed. The video sparked a debate on TikTok, with some users questioning Bex's actions. They pointed out that she should have been aware of the need for online check-in and criticized her for waiting until the last minute. Another user defended Ryanair's policies, emphasizing that the low flight prices are a result of saving money on ground staff, including in-person check-in. They argued that the airline clearly states the requirement for online check-in and that Bex should have adhered to their rules. Bex received some sympathy from other users who shared similar experiences with budget airlines. One recounted a story about being charged £110 (€127) for last-minute check-in at the airport. Another commented on the issue of processing fees charged by airlines like Wizz Air, highlighting the exorbitant costs associated with simple tasks. A user offered advice on how to potentially recover the check-in fee, suggesting paying with a credit card, obtaining written communication from the airline refusing a refund, and then initiating a chargeback through the credit card company. Ryanair has been contacted for comment on this incident
RYANAIR CHECK-IN FEES AIRLINE POLICIES CUSTOMER FRUSTRATION BUDGET TRAVEL
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