Mr Walsh told the WRC that a bus driver told him that there was no room for him and his guide dog when he tried to board the 226 bus service to Cork in Kinsale on June 26, 2023
Bus Éireann has been ordered to pay €4,000 compensation to a visually impaired man who was "publicly humiliated" after being refused to get on a bus in Cork with his guide dog last year.
He said the driver confirmed to him that he was refusing to let him travel on the service, although the bus was "practically empty." Mr Walsh also complained that he had received no response from Bus Éireann to an official complaint he submitted to the company. A Bus Éireann service delivery manager, Frances McCarthy, said the driver had never been the subject of complaints before and was genuinely very sorry for what happened.
Workplace Relations Commission
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